Frequently Asked Questions

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What happens if my item isn't the right size?

Please feel free to exchange anything you are not happy with. We understand that buying lingerie without trying on the size can be tricky!


Exchanges

We are happy to exchange bras and briefs, sleepwear & non-hosiery lingerie items for different sizes if you choose the wrong size. Incorrect sizes can be exchanged or a Credit Note can be issued. Credit Notes will be valid for 6 months from date of issue.

  • For online orders, we accept items in new condition with original tags attached. You must notify us of your intent to exchange or return within 7 days.

  • For in store purchases, we are happy to take it back for credit or exchange within 7 days of purchase. We accept items in new condition with original tags attached.

Exchange of sales items will be subject to a restocking and handling fee of $20 for orders within Australia. At this point in time we cannot offer exchange on International Orders.

All online orders must be returned online or in store (postage is not refundable) and in store purchases must be returned in store.


Returns

Refunds can only be made if goods are faulty. If you have received goods that are faulty please email us at allegra.becke@outlook.com providing details of the style that is faulty. We will provide you with a Return Authorisation Number (RAN) along with a copy of the invoice which must be sent within 14 days of receiving your RAN. Allegra Becke will send you a replacement garment at our cost.


Hosiery Non Return Policy 
Unfortunately we cannot accept the return of any hosiery items purchased whether it is because of incorrect size or colour choice. Please choose your hosiery wisely.


Exchange or Return Address 
Allegra Becke, Shop 3 Mosman Square, 573 Military Road, Mosman 2088.

allegra.becke@outlook.com

  

Responsibility

Allegra Becke have the right to refuse exchanges that are not in perfect condition.

What if I need to make a change to my order regarding address, shipping methods, or the order itself?

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible at allegra.becke@outlook.com and we’ll do our best to help. Before submitting your order, please carefully review all items in your cart, payment and shipping details.

I’m in love with something that’s out of stock in my size! What can I do?

By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. However, if an item in your order becomes unavailable, we will immediately notify you by e-mail or telephone.

When will my item ship?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Will I have to pay International Taxes & Duties?

Allegra Becke cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Allegra Becke. 
At this point in time we do not offer exchanges on International orders.